They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out.
Extremely poor customer service! To all this I lost my money and my chance to fly later.
Get it together and be representative of the population you serve.
And the luggage took 45 minutes to arrive at the carousel" Cons: "The two times I try to do check in with COPA, NEVER allows me choose my seat.
Thank you for scheduling with Acuity! Explanation was they had technical problems with original plane and they had to replace it with smaller one and everybody else used online checkin in last 48 hours.
No blanquets for a 5 hour overnight, reasult a cold flight.